Telephone Triage and Consultation Skills 18 April 2023

CPD Hours: 6 Start Time: 09:00am End Time: 15:00 Live Online Course via Zoom

The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.

Who should attend?
All clinical staff involved in telephone triage and remote consultations.

This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.


  1. Use a structured approach in telephone triage and consultation skills
  2. Develop skills in clinical decision-making during telephone triage
  3. Recognise potential red flags and safety netting and when or who to refer to.


  • Telephone Triage  and consultation skills – using a systematic approach.
  • Clinical decision-making and telephone triage
  • Triaging the worried well.
  • Managing prescriptions requests
  • Case study approach to telephone triage
  • Recognising safeguarding cases that may arise and how to refer.
  • Triaging mental health patients


Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practic


This course is a live zoom session.Course starts at 09h00 and finishes at 15h00.

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