Telephone Triage and Consultation Skills 25 October 2022

CPD Hours: 6 Time: 10:00 –  16:00 Live Online Course via Zoom Cost £100 +vat

The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.

Who should attend?
All clinical staff involved in telephone triage and remote consultations.

This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.

Use a structured approach in telephone triage and consultation skills

  • Develop skills in clinical decision-making during telephone triage
  • Overview of paediatric cases, mental health  and prescription requests.
  • Recognise potential red flags and safety netting and when or who to refer to.



  • Telephone Triage  and consultation skills – using a systematic approach.
  • Overview of COVID-19 and triage challenges
  • Clinical decision-making and telephone triage
  • Triaging the worried well.
  • Managing prescriptions requests
  • Recognising safeguarding cases that may arise and how to refer.
  • Triaging mental health patients


Dr Sanjeev Kalia, General Practitioner
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice

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