Telephone Triage and Consultation Skills TT0722 14 July 2022
The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.
Who should attend?
All clinical staff involved in telephone triage and remote consultations.
This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.
Use a structured approach in telephone triage and consultation skills
Develop skills in clinical decision-making during telephone triage
Recognise potential red flags and safety netting and when or who to refer to.
CPD Hours: 6
Start Time: 10:00am End Time: 16:00pm
Live Online Course via Zoom
- Telephone Triage and consultation skills – using a systematic approach.
- Overview of COVID-19 and triage challenges
- Clinical decision-making and telephone triage
- Triaging the worried well.
- Managing prescriptions requests
- Recognising safeguarding cases that may arise and how to refer.
- Triaging mental health patients
Dr Sanjeev Kalia, General Practitioner
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice
COVID19 and Telephone Triage Audio
Handouts for zoom session
Telephone Triage Resources
This course is a live zoom session and includes access to a 30 minute audio presentation.It is recommended you attend the Telephone Triage and Safeguarding Children Level 3 course as well.Course starts at 10h00 and finishes at 16h00.