Telephone Triage and Consultation Skills TT0722 14 July 2022

The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.

Who should attend?
All clinical staff involved in telephone triage and remote consultations.

This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.

Use a structured approach in telephone triage and consultation skills

Develop skills in clinical decision-making during telephone triage

Recognise potential red flags and safety netting and when or who to refer to.

CPD Hours: 6

Start Time: 10:00am End Time: 16:00pm

Live Online Course via Zoom


  • Telephone Triage  and consultation skills – using a systematic approach.
  • Overview of COVID-19 and triage challenges
  • Clinical decision-making and telephone triage
  • Triaging the worried well.
  • Managing prescriptions requests
  • Recognising safeguarding cases that may arise and how to refer.
  • Triaging mental health patients


Dr Sanjeev Kalia, General Practitioner
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice

COVID19 and Telephone Triage Audio

Assessment and telephone triage (presentation)
THHP – Part 1
THHP – Part 2

Handouts for zoom session

Telephone Triage Resources

Telephone Triage and Consultation Skills

This course is a live zoom session and includes access to a 30 minute audio presentation.It is recommended you attend the Telephone Triage and Safeguarding Children Level 3 course as well.Course starts at 10h00 and finishes at 16h00.

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