Telephone Triage and Consultation Skills TT0722 14 July 2022

Introduction
The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage. The increase in remote telephone triage and consultation requires a structured approach to ensure patient safety.

Who should attend?
All clinical staff involved in telephone triage and remote consultations.

Aims
This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.

Objectives
Use a structured approach in telephone triage and consultation skills

Develop skills in clinical decision-making during telephone triage

Recognise potential red flags and safety netting and when or who to refer to.

CPD Hours: 6

Start Time: 10:00am End Time: 16:00pm

Live Online Course via Zoom

Content 

• Telephone Triage  and consultation skills – using a systematic approach.
• Overview of COVID-19 and triage challenges
• Clinical decision-making and telephone triage
• Triaging the worried well.
• Managing prescriptions requests
• Recognising safeguarding cases that may arise and how to refer.
• Triaging mental health patients

Lecturers

Dr Sanjeev Kalia, General Practitioner
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice