Telephone Triage: Covid 19 GP2102

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Introduction
The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage.

Aims
This session is delivered as 2 audio and 2 presentations exploring different aspect of telephone triage to develop your skills in managing telephone consultations effectively.

Objectives
Use a structured approach in telephone consultation skills
Develop skills in clinical decision-making during telephone triage
Recognise potential red flags in children

Content
Telephone Triage and consultation skills
Overview of COVID-19 and triage challenges
Clinical decision-making and telephone triage
Triaging the worried well
Triaging respiratory conditions during the pandemic
COVID19 and children

Who should attend
All clinical staff involved in telephone triage

Lecturers
Samantha Thompso
n: Forensic Paramedic and Senior Lecturer
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice

CPD Hours: 4

1
Introduction to COVID 19 (Presentation)
2
Assessment and telephone triage (presentation)
3
Assessing Children for Covid 19
4
Telephone Triage: Covid 19 – Quiz
15 questions
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