Telephone Triage: Covid 19

Introduction
The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage.

Aims
This session is delivered as 2 audio and 2 presentations exploring different aspect of telephone triage to develop your skills in managing telephone consultations effectively.

Objectives
Use a structured approach in telephone consultation skills
Develop skills in clinical decision-making during telephone triage
Recognise potential red flags in children

Content
Telephone Triage and consultation skills
Overview of COVID-19 and triage challenges
Clinical decision-making and telephone triage
Triaging the worried well
Triaging respiratory conditions during the pandemic
COVID19 and children

Who should attend
All clinical staff involved in telephone triage

Lecturers
Samantha Thompson: Forensic Paramedic and Senior Lecturer
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice

CPD Hours: 4