Telephone Triage 28 June 2021 GP2116

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The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage.

Who should attend?
All clinical staff involved in telephone triage

This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.

Use a structured approach in telephone consultation skills

Develop skills in clinical decision-making during telephone triage

Recognise potential red flags and safety netting and when or who to refer to.

CPD Hours: 6

Telephone Triage  consultation skills – using a systematic approach.

Overview of COVID-19 and triage challenges

Clinical decision-making and telephone triage

Triaging the worried welll.

Managing prescriptions requests

Recognising safeguarding cases that may arise and how to refer.

Triaging mental health patients



Dr Sanjeev Kalia, General Practitioner
Samantha Thompso
n: Forensic Paramedic and Senior Lecturer
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice



Pre-course workbook

COVID19 and Telephone Triage Audio

Assessment and telephone triage (presentation)
Introduction to COVID 19 (Presentation)
THHP – Part 1
THHP – Part 2

Handouts for zoom session

Telephone Triage Resources

Telephone Triage and Consultation Skills

Zoom Link

This course is a live zoom session and includes access to a 30 minute audio presentation.

It is recommended you attend the Telephone Triage and Safeguarding Children Level 3 course as well.

Course starts at 10h00 and finishes at 16h00.

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