Telephone Triage 16 April 2021 GP2113

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Introduction
The recent COVID-19 pandemic has put a considerable strain on healthcare delivery. Telephone triage can be challenging even for experienced nurses, doctors, pharmacists and clinicians undertaking telephone triage.

Who should attend?
All clinical staff involved in telephone triage

Aims
This session is delivered as a live zoom session and explores consultation skills and clinical decision making during telephone triage.

Objectives
Use a structured approach in telephone consultation skills

Develop skills in clinical decision-making during telephone triage

Recognise potential red flags and safety netting and when or who to refer to.

CPD Hours: 6

Content
Telephone Triage  consultation skills – using a systematic approach.

Overview of COVID-19 and triage challenges

Clinical decision-making and telephone triage

Triaging the worried welll.

Managing prescriptions requests

Recognising safeguarding cases that may arise and how to refer.

Triaging mental health patients

 

Lecturers

Dr Sanjeev Kalia, General Practitioner
Samantha Thompso
n: Forensic Paramedic and Senior Lecturer
Aneela Tehseen: Clinical Prescribing pharmacist
Jeshni Amblum-Almér : Nurse Practitioner and Course Director in Advanced Practice

 

 

This course is a live zoom session and includes access to a 30 minute audio presentation.

It is recommended you attend the Telephone Triage and Safeguarding Children Level 3 course as well.

Course starts at 13h00 and finishes at 18h00.

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