Course Aims

  • Develop telephone consultation skills. 

  • Explore the medico-legal issues to consider during telephone triage.

  • Understand the use and application of medication management with telephone triage.

  • Review the general principles in managing a triage call. 

  • Discuss support systems required for telephone triage in individual areas.

11 December 2019

Venue: London

£150.00 incl VAT

Course Duration : 1 Day                   CPD Hours : 6

Course Content

  • Telephone triage - why we need it, where it should be undertaken and who should do it?

  • Taking a history, communication techniques and developing clinical decisio-making skills.

  • Common presentations and Case Scenarios

  •  Awareness of red flags, patient management and the use of clinical decision-making skills.

  • Legal implications, including documentation and use of protocols. 

  • Managing calls from 'repeat callers, mental health conditions, repeat prescribing.

  • Paediatric related calls

  • Safeguarding issues

  • Use of role play and case studies.

  • Recognition of resources available.

  • How to audit and monitor quaity of triage.

  • Course evaluation and review of learning.

Suitable for GPs, nurses, pharmacists and paramedics

Telephone Triage

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