Telephone Triage for Primary Care

Course Aims

  • Develop telephone consultation skills. 

  • Explore the medico-legal issues to consider during telephone triage.

  • Understand the use and application of medication management with telephone triage.

  • Review the general principles in managing a triage call. 

  • Discuss support systems required for telephone triage in individual areas.

Whats Included: Pre-course workbook

Access to on--line material

4 audio presentations

1 x 45minute virtual classroom session with lecturer to discuss case studies.

Date : 2020

Venue: e-learning course

Cost: £100.00 plus vat

Course Duration : 1 Day                   CPD Hours : 6

Module 1 and 2

  • Telephone triage - why we need it, where it should be undertaken and who should do it?

  • Taking a history, communication techniques and developing clinical decision-making skills

Module 2

  • Legal implications, including documentation and use of protocols. 

  • Awareness of red flags, patient management and the use of clinical decision-making skills

Module 3

  • Managing calls from 'repeat callers

  • Mental health conditions and substance abuse

  • Repeat prescribing.

Module 4

  • Paediatric related calls

  • Safeguarding issue

Module 5

  • Use of case studies.

  • ommon presentations and Case Scenarios

  • Recognition of resources available.

  • How to audit and monitor quaity of triage.

  • Course evaluation and review of learning.

Suitable for GPs, nurses, pharmacists and paramedics