How to Complain
If you want to speak to someone about a complaint, you can call our call centre on 020 7692 8709 (lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays), where we will try to resolve the issue if we can.
If you prefer to email your complaint, Email email@example.com. If you’re still not satisfied, ask for your complaint to be escalated to Staffan Almér firstname.lastname@example.org
What information we’ll need from you
We will need:
a clear, detailed description of what your complaint is about
copies of any letters or emails related to the complaint
a correspondence case reference number, if you have it
your email address or postal address (so we can reply)
We aim to respond to complaints within 20 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.
If the problem is still unresolved, you can make a formal complaint to our Complaints Manager Saloshni Naidoo.
How to make a formal complaint
You can make a formal complaint by post, online or by phone.
Belmatt Healthcare Training
405 Kings Road
Fill in our web contact form (please put ‘For the attention of the Complaints Manager’ in the subject line).
Phone our public enquiries call centre on 020 7692 8709 (lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays). Our call centre staff can take a note of your complaint to pass on to the Complaints Manager, or arrange a suitable time for an advisor to do so. Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered.
What happens next
When you’ve made your complaint, we will:
send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
investigate your complaint
Contact you to discuss your complaint and resolve it if we can.