Payment Plans

You have the option of using a payment plans. Payment plans on combined courses or package courses have been discounted. If you choose to no longer pay for the package course, then the full price of individual courses will apply. Payments can be split into 2-3 payments if agreed in advance with Belmatt Healthcare Training. Email info@belmatt.co.uk if you are interested in this option. Payments must be completed before the course commences. We do reserve the right to refuse access to the course if payments are not made in full prior to start date. Payment plans can only be arranged for courses over £300.00

Right of Admission

We do reserve the right to refuse you a place on our courses. We also reserve the right to ask you to leave a course if there is any aggressive, violent, abusive or threatening behaviour demonstrated. We will not accept any form of discriminatory behaviour, any form of threats to the safety of the lecturer or other delegates. Further action that may involve legal proceedings or the police will be taken in the above instances.

You can book over the telephone or online through our website.

You have a seven-day 'cooling off' period after the booking has been made provided that you have booked course more than 5 weeks in advance. This period does not apply if within 7 days of the course.

From then on it will be treated as confirmed.

Please note once a booking is made you have entered into a contract. Provisional bookings are not accepted.

Accomodation and Travel

We advise that you do NOT book travel and accommodation until you receive your course information pack with the venue details. When booking, you will receive delegate information. However, the course confirmation is sent 2-3 weeks before the course commences. Belmatt Healthcare Training cannot reimburse you for these costs. It is advised you take appropriate insurance.

Changes to Course

Belmatt Healthcare Training reserves the right to change the venue, cancel a course, amend the dates and/or fees and course tutors at any time and without prior notice.

Fees will be refunded in full should delegates not wish to attend the alternative date.

Belmatt Healthcare Training will not reimburse any travel, accommodation or other expenses incurred and suggest that candidates take appropriate travel insurance.

Employer or third party sponsored applications.

 An invoice is raised once an application is processed. Payment is due within 30 days of issue. When available please quote invoice numbers.

It is strongly advised that funding be secured before booking a course. If an employer refuses to pay, the attendee/delegate is liable for full payment.

 

Self Pay Candidates
Bookings made by self-pay candidates must be paid in full within 30 days of application or 4 weeks prior to the course commencing, whichever is soonest. Payment for courses can be split into two or three payments. This option is only open when agreed in advance with  Belmatt Healthcare Training. If you are interested in this option contact us on info@belmatt.co.uk or 0207 6928709. Course packs will not be emailed until full payment is made. Please do not turn up at courses unless payment has been made or there is a payment arrangement in place.

Payment Methods

Booking using an invoice

Paying directly into our bank account, details as provided on the invoice. (Please use the invoice no. as payment reference)

Credit card booking 

Credit or debit card payments can only be made online, in full, at the time of booking. All card transactions are subject to a 2.8% surcharge.

Late payments will incur an additional 8% charge.

Paypal Booking

There is an option to book using Paypal. Please note that you can use this service as a guest.

Deposit

Some courses offer the option of paying a deposit to secure a place.

Please note that this deposit is non refundable.

Cancellations

Cancellations received five weeks before the start of the course may be liable to a £25 cancellation fee. Cancellations received within 5 weeks of the event are liable for the full course fee. All cancellations must be made in writing and sent via email. We are happy to accept a substitute candidate at no additional cost but do require their contact details.

Full payment will be due from anyone who fails to attend.

Course Times

Courses usually run from 10:00am- 16:00pm. Timings will be confirmed in your course information pack, 2-3 weeks before the event. On some occasions, these timings may change and you will be given sufficient notice or you will be contacted directly, should this occur.

All fees include tuition, course material and certificate of completion. Refreshments and  accommodation is not included

Accreditation

Courses are accredited by  CPDUK.  Certificates are usually emailed to you 28 days after completion of the course. We are not a university or college. The courses are for CPD learning and are not taught at any specific level such as Level 6 or 7. Credits from these courses are NOT transferrable to university Masters or Degree programmes. 

Data Protection

In the event that information is being passed to 'interested third parties' , attendees have the option to opt out. Please make a note on your evaluation form or email us directly if you do not wish to be contacted by the marketing team or third parties. Customers have the opportunity to have their details deleted from our files at any time, upon request.

How to Complain

If you want to speak to someone about a complaint, you can call our  call centre on 020 7692 8709 (lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays), where we will try to resolve the issue if we can.

If you prefer to email your complaint, Email info@belmatt.co.uk. If you’re still not satisfied, ask for your complaint to be escalated to Staffan Almér   staffan@belmatt.co.uk

What information we’ll need from you

We will need:

  • a clear, detailed description of what your complaint is about

  • copies of any letters or emails related to the complaint

  • a correspondence case reference number, if you have it

  • your email address or postal address (so we can reply)

We aim to respond to complaints within 20 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.

If the problem is still unresolved, you can make a formal complaint to our Complaints Manager Saloshni Naidoo.

How to make a formal complaint 

You can make a formal complaint by post, online or by phone.

Write to:

Complaints Manager 
Belmatt Healthcare Training

Suite 570

405 Kings Road

London

SW10 0BB

Fill in our web contact form (please put ‘For the attention of the Complaints Manager’ in the subject line).

Phone our public enquiries call centre on 020 7692 8709 (lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays). Our call centre staff can take a note of your complaint to pass on to the Complaints Manager, or arrange a suitable time for an advisor to do so. Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered.

What happens next

When you’ve made your complaint, we will:

  • send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)

  • investigate your complaint 

  • Contact you to discuss your complaint and resolve it if we can.

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© 2017 by Belmatt Healthcare Training Limited, provider of postgraduate training.

Registered Office: Suite 570 405 Kings Road, Chelsea, London, England, SW10 0BB