Terms and Conditions
Right of Admission
We do reserve the right to refuse you a place on our courses. We also reserve the right to ask you to leave a course if there is any aggressive, violent, abusive or threatening behaviour demonstrated. We will not accept any form of discriminatory behaviour, any form of threats to the safety of the lecturer or other delegates. Further action that may involve legal proceedings or the police will be taken in the above instances.
You can book over the telephone or online through our website. On-line bookings will give you immediate access to the course content. Your payment becomes non refundable once any content is accessed.
Classroom Courses : You have a seven-day ‘cooling off’ period after the booking has been made provided that you have booked course more than 5 weeks in advance. This period does not apply for bookings within 7 days of the course or if you have viewed the course material. The full course fee will be payable.
E-Leaning Content: Once a booking is confirmed, you will have immediate access to the course content. If you view the content, your payment becomes non refundable. If you do not review the content and you change your mind within 7days of your booking, Belmatt will discuss refund options available. This is provided on a discretionary basis.
Please note once a booking is made you have entered into a contract. Provisional bookings are not accepted.
Travel and Accomodation
We advise that you do NOT book travel and accommodation until you receive your course information pack with the venue details. When booking, you will receive delegate information. However, the course confirmation for classroom sessions are sent 2-3 weeks before the course commences. Belmatt Healthcare Training cannot reimburse you for travel costs. It is advised you take appropriate insurance. Refunds may be considered in exceptional circumstances such as when Belmatt cancels on the scheduled course day.
Changes to Course
Belmatt Healthcare Training reserves the right to change the venue, cancel a course, amend the dates and/or fees and course tutors at any time and without prior notice. In the event of unforeseen circumstances such as natural disasters, acts of terrorism, pandemics or unforeseen emergencies, Belmatt Healthcare Training reserves the right to cancel or reschedule a course at short notice.
Fees will be refunded in full should delegates not wish to attend the alternative date.
Belmatt Healthcare Training will not reimburse any travel, accommodation or other expenses incurred and suggest that candidates take appropriate travel insurance.
Employer or third party sponsored applications.
An invoice is raised once an application is processed. Payment is due within 30 days of issue. When available please quote invoice numbers. In the event a purchase order is raised, kindly ensure this is sent to our finance department and payment is made before the course starts to avoid entry refusal.
It is strongly advised that funding be secured before booking a course. If an employer refuses to pay, the attendee/delegate is liable for full payment.
Self Pay Candidates
Bookings made by self-pay candidates must be paid in full within 30 days of application or 4 weeks prior to the course commencing, whichever is soonest. Payment for courses can be split into two or three payments. This option is only open when agreed in advance with Belmatt Healthcare Training. If you are interested in this option contact us on email@example.com or 0207 6928709. Please do not turn up at courses, online or classroom unless payment has been made or there is a payment arrangement in place.
Booking using an invoice
Paying directly into our bank account, details as provided on the invoice. (Please use the invoice no. as payment reference)
Credit card booking
Credit or debit card payments can only be made online, in full, at the time of booking. All card transactions are subject to a 2.8% surcharge.
Late payments will incur an additional 8% charge.
There is an option to book using Paypal. Please note that you can use this service as a guest and do not need to register for a PayPal account.
Interest Free Payment Plans :We recognise that these are difficult times and aim to support your education and training goals through a range of affordable, interest free payment plans. Payments can be made over a 3month period. There are discounts for course bundles. In the event, you do not wish to attend the course bundles or packages, then the full price of individual courses will apply.
.Email firstname.lastname@example.org if you are interested in this option. Payments must be completed before the course commences. We do reserve the right to refuse access to the course if payments are not made in full prior to start date. Payment plans can only be arranged for courses over £300.00
Some courses offer the option of paying a deposit to secure a place.
Please note that this deposit is non refundable.
Cancellations received five weeks before the start of the course may be liable to a £25 cancellation fee. Cancellations received within 5 weeks of the event are liable for the full course fee. All cancellations must be made in writing and sent via email. We are happy to accept a substitute candidate at no additional cost but do require their contact details.
Full payment will be due from anyone who fails to attend.
Courses usually run from 10:00am- 16:00pm. Timings will be confirmed in your course information pack, 2-3 weeks before the event. On some occasions, these timings may change and you will be given sufficient notice or you will be contacted directly, should this occur.
Web Based Live Online Courses using Microsoft Teams or zoom
These courses usually start at varying times. Please see your invite link and course information page for timings. We reserve the right to refuse access to online ‘live’ sessions half an hour after the session starts. Unless specified, we are unable to offer recordings of sessions.
These are self paced and can be accessed immediately. You will be given 6 weeks access to review course material. On successful completion of the MCQ and evaluations, you will be issued a certificate. Further access is discretionary.
Courses are accredited by CPDUK. Certificates are usually emailed to you 28 days after completion of the course. We are not a university or college. The courses are for CPD learning and are not taught at any specific level such as Level 6 or 7. Credits from these courses are NOT transferrable to university Masters or Degree programmes. While most organisations recognise our courses, we cannot guarantee you a promotion or employment after attending our courses.We recommend discussing APeL conditions at universities who may require you complete a further work based learning module for further credits. This must be discussed with the programme director and admissions team at the higher education facility.
***Our courses are delivered by experts in the field, specialist nurses, doctors, pharmacists and paramedics who may also have academic roles in universities and colleges. We endeavour to constantly align our content to current higher education strategy.
In the event that information is being passed to ‘interested third parties’ , attendees have the option to opt out. Please make a note on your evaluation form or email us directly if you do not wish to be contacted by the marketing team or third parties. Customers have the opportunity to have their details deleted from our files at any time, upon request.
ISponsored events will be disclosed and information shared only with consent of delegates.
How to Complain
If you want to speak to someone about a complaint, you can call our call centre on 020 7692 8709 (lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays), where we will try to resolve the issue if we can.
If you prefer to email your complaint, Email email@example.com. If you’re still not satisfied, ask for your complaint to be escalated to Staffan Almér firstname.lastname@example.org
What information we’ll need from you
We will need:
a clear, detailed description of what your complaint is about
copies of any letters or emails related to the complaint
a correspondence case reference number, if you have it
your email address or postal address (so we can reply)
We aim to respond to complaints within 20 working days. If we can’t reply to you within this time, we will let you know and tell you when you can expect a reply.
If the problem is still unresolved, you can make a formal complaint to our Complaints Manager Saloshni Naidoo.
How to make a formal complaint
You can make a formal complaint by post, online or by phone.
Belmatt Healthcare Training
405 Kings Road London
Fill in our web contact form (please put ‘For the attention of the Complaints Manager’ in the subject line).
Phone our public enquiries call centre on 020 7692 8709 (lines are open 8:30am to 5:30pm Monday to Friday, excluding bank holidays). Our call centre staff can take a note of your complaint to pass on to the Complaints Manager, or arrange a suitable time for an advisor to do so. Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered. We recommend you contact us immediately to highlight concerns or dissatisfaction and we will endeavour to resolve it as quickly as possible. We value you as a customer and hope to support your educational journey in a positive way.
What happens next
When you’ve made your complaint, we will:
send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
investigate your complaint
Contact you to discuss your complaint and resolve it if we can.