Telephone Triage 15 September 2026

Date: 15 September 2026
Time: 10:00 – 16:00
7 CPD Hours

 Live Interactive Webinar

Course Overview

This intensive one-day Telephone Triage course equips healthcare professionals with the consultation, clinical reasoning, and risk management skills required for safe and effective remote assessment.

Designed for clinicians working in primary care, urgent treatment centres, GP surgeries, NHS 111, private healthcare and community settings, this course develops confidence in managing complex presentations over the telephone.

The programme focuses on structured consultation techniques, identifying red flags, safe prescribing decisions, and managing challenging or high-risk conversations.

Who Should Attend?

• Nurses and Advanced Practitioners

• GP practice clinicians

• Urgent Care & UTC staff

• NHS 111 clinicians

• Pharmacists and prescribers

• Healthcare professionals undertaking triage roles

Ideal for clinicians transitioning into triage roles or wishing to strengthen remote consultation skills.

 What This Course Covers

 Consultation Skills in Telephone Triage

• Structured history-taking (SOCRATES, ICE, safety-netting)

• Building rapport remotely

• Managing time-pressured consultations

• Active listening and clarification techniques

• Documentation and medico-legal considerations

 Identifying Red Flags & Risk Stratification

• System-based red flags (cardiac, respiratory, neurological, abdominal)

• Sepsis recognition and escalation

• Chest pain triage

• Stroke and TIA recognition

• Acute abdomen assessment remotely

• Escalation pathways and safety-netting advice

Clinical Decision-Making in Remote Care

• Risk vs uncertainty in triage

• When to bring patients in

• When to escalate to ED / 999

• Appropriate investigations

• Use of structured triage frameworks

• Governance and accountability

Mental Health Presentations in Triage

• Assessing suicidal ideation remotely

• Risk assessment and safeguarding

• Crisis pathways and urgent referral

• Anxiety, panic and somatic symptoms

• Managing distressed or vulnerable callers

Difficult Conversations

• Managing angry or demanding callers

• De-escalation techniques

• Handling complaints during consultation

• Cultural sensitivity in remote consultations

• Professional boundaries

Paediatric Telephone Triage

• Recognising the sick child remotely

• Fever management and red flags

• Parental anxiety management

• Safeguarding considerations

• When to escalate urgently

Prescription Requests & Remote Prescribing

• Safe prescribing in remote consultations

• Antibiotic stewardship principles

• Managing repeat prescription requests

• Red flags in medication reviews

• Documentation and safety-netting