Mandatory Training for Social Workers

This mandatory training course provides social workers with the fundamental knowledge and skills required for safe, compliant, and effective practice. Designed in line with CSTF (Core Skills Training Framework) and Social Work England’s professional standards, this course ensures social workers are equipped to manage risk, protect vulnerable individuals, and uphold ethical standards in their practice.

The course covers safeguarding adults and children, mental capacity and deprivation of liberty safeguards (DoLS), conflict resolution, GDPR, infection control, first aid, and workplace health and safety. It also includes a resilience and stress management module to help social workers maintain their well-being in high-pressure environments.

This course is ideal for newly qualified and experienced social workers working in local authorities, NHS settings, private and voluntary sectors, and independent practice.

Mode of Delivery: E-learning
Accreditation: CSTF-Aligned 
Assessment: Online quizzes, case study analysis, and certification

Course Content

Equality, Diversity, and Human Rights 

• Understanding the Equality Act 2010 in social work
• Anti-discriminatory and anti-oppressive practice
• Managing unconscious bias in decision-making

Safeguarding Adults Level 3

• Identifying and responding to abuse, neglect, and self-neglect
• Understanding the Care Act 2014 – Section 42 Enquiries
• Multi-agency safeguarding frameworks (MSP, SABs)
• Making safeguarding referrals

Safeguarding Children Level 3

• Recognising and reporting child abuse (physical, emotional, neglect, sexual)
• Key legislation: Children Act 1989 & 2004, Working Together to Safeguard Children
• Role of Local Safeguarding Children Boards (LSCBs)
• Multi-agency working and making referrals

Mental Capacity Act (MCA) & Deprivation of Liberty Safeguards (DoLS) 

• Assessing mental capacity and the 5 statutory principles
• Applying DoLS in practice
• Best interests decision-making and Court of Protection

Information Governance & GDPR 

• Understanding GDPR and Data Protection Act 2018
• Confidentiality and legal information sharing in safeguarding cases
• Handling subject access requests (SARs)

 Health & Safety, Fire Safety, and Lone Working 

• Risk assessment for social work settings
• Lone worker safety procedures
• Fire safety awareness

Infection Prevention & Control

• Hand hygiene and standard precautions
• Preventing cross-contamination in social care settings

Conflict Resolution & Managing Aggression

• Verbal de-escalation techniques
• Recognising aggression triggers in service users
• Safe disengagement techniques

Basic Life Support & First Aid Awareness 

• CPR and emergency response procedures
• Recognising and responding to choking, seizures, and anaphylaxis

Moral Resilience & Stress Management 

• Burnout and vicarious trauma prevention
• Self-care strategies for social workers
• Accessing professional support

Anaphykaxis

Complaints Management