Telephone Triage and Consultation Skills 1 July 2026
- Description
- Curriculum
Date: 1 July 2026
Time: 09:00 – 15:00 (UK Time)
Format: Live Webinar via Zoom
CPD: 6 Participatory CPD Hours
Includes: Live training, downloadable resources and LMS access
Develop Safer & More Effective Remote Consultation Skills in Primary Care
Telephone triage and remote consulting continue to play a vital role in modern primary care. This practical and interactive CPD webinar is designed to help clinicians strengthen their confidence, communication and clinical decision-making skills during remote patient consultations.
The course provides a structured approach to telephone triage and remote consultations, helping delegates safely assess patients, identify red flags, manage clinical uncertainty and deliver effective safety-netting advice.
The session also explores some of the most challenging aspects of remote consulting, including:
- Managing prescription requests safely
- Handling difficult or distressed callers
- Supporting patients with mental health conditions
- Managing repeat callers and frequent attenders
- Responding to requests for antibiotics appropriately
- Recognising safeguarding concerns during telephone consultations
- Managing difficult conversations and emotionally charged calls
- Understanding escalation pathways and when face-to-face assessment is required
Delegates will gain practical skills that can be immediately applied within GP surgeries, urgent care services, out-of-hours settings and other primary care environments.
Who Should Attend
This course is suitable for:
- Advanced Nurse Practitioners
- Practice Nurses
- GPs and GP Registrars
- Paramedics in primary care or urgent care
- Pharmacists in patient-facing roles
- Physician Associates
- Out-of-hours and urgent care clinicians
Teaching Approach
This is a highly interactive webinar using:
- Case-based discussions
- Real-life primary care scenarios
- Group reflection
- Practical triage frameworks
- Facilitated discussion
The focus is on practical application, not just theory — ensuring delegates can immediately apply learning in clinical practice.
Why Choose This Course
- Designed specifically for primary care clinicians
- Strong focus on patient safety and risk management
- Combines clinical triage + consultation skills
- Fully aligned with UK professional and regulatory standards
- Delivered by experienced clinicians with real-world insight
- Practical, interactive and immediately applicable
