Leadership Essentials.

The Leadership Essentials Programme is a practical introduction to leadership and people management for GP Practice Managers, Assistant Practice Managers, PCN Managers and aspiring primary care leaders.

Designed specifically for NHS general practice, this interactive programme explores personal leadership styles, emotional intelligence, effective communication, managing performance and resolving workplace conflict.

Programme aim

To equip primary care managers with the essential leadership and interpersonal skills required to manage people effectively, build positive working relationships and support high-performing teams.

Learning outcomes

By the end of the programme, participants will be able to:

• Identify their preferred leadership style and understand its impact on others.

• Apply emotional intelligence and self-awareness to everyday leadership situations.

• Communicate effectively with multidisciplinary teams.

• Manage challenging conversations and provide constructive feedback.

• Recognise and address workplace conflict appropriately.

• Develop a personal leadership improvement plan.

 Understanding Your Leadership Style

• Leadership versus management in NHS general practice

• Exploring leadership styles and management approaches

• Self-assessment and leadership questionnaires

• Introduction to 360-degree feedback

• Emotional intelligence and self-awareness

• Understanding personal strengths and development needs

• Building confidence and credibility as a manager

• Developing a personal leadership action plan

Leading People and Managing Difficult Conversations

• Effective communication and active listening

• Building trust and psychological safety

• Managing difficult conversations

• Giving constructive feedback

• Managing staff performance and expectations

• Understanding workplace conflict

• Practical conflict resolution strategies

• Supporting staff wellbeing and team resilience

Teaching methods

Interactive workshops, facilitated discussion, leadership questionnaires, reflective exercises, practical case studies and group activities.

Who should attend?

GP Practice Managers, Assistant Practice Managers, PCN Managers, operational managers, team leaders and emerging primary care leaders.

Course information

Duration: Two half-day sessions (6 teaching hours in total)
Delivery: Live webinar or classroom