CQC Readiness and Assessment Framework

This live 3-hour webinar for admin and reception staff provides a practical introduction to CQC readiness and the assessment framework in primary care. It explains how non-clinical teams contribute to safe, responsive, well-led services and what good evidence looks like in day-to-day practice.

Session overview

CQC readiness is not just a leadership responsibility. Reception, administrative, and support teams are central to patient access, communication, governance, record management, and the overall patient experience. This session helps staff understand how their work links to quality, compliance, and inspection readiness.

Outline of the session

• Understanding the purpose of CQC and the assessment framework
• How admin and reception staff contribute to quality and safety
• Evidence of good practice in everyday operational work
• Access, communication, complaints, and patient experience
• Documentation, incident awareness, and governance responsibilities
• What inspectors may ask non-clinical staff
• Building confidence in speaking about your role and systems
• Practical preparation for inspection and quality review

Lecturer: Sheraz Khan Director PCMS