Sepsis in Primary Care

Sepsis is a time-critical medical emergency, and in primary care, non-clinical staff are often the first to notice when a patient looks unwell, sounds breathless, or appears to be deteriorating. This practical course has been designed specifically for GP receptionists, care navigators, administrators, and non-clinical practice staff working in primary care.

The course provides a clear, accessible introduction to sepsis awareness in primary care, helping staff understand what sepsis is, why early recognition matters, and how to escalate concerns safely and appropriately. It focuses on the vital role admin and reception teams play in recognising red flags, responding to signs of deterioration, and ensuring patients receive urgent clinical attention without delay. This is not a clinical diagnosis course. Instead, it is a highly practical training session that builds confidence in recognising when a patient may be seriously unwell and knowing what to do next.

Who is this course for?

• GP reception staff
• Primary care administrators
• Care navigators
• Non-clinical patient-facing staff
• Practice supervisors and team leaders
• Other frontline staff working in primary care settings

What the course will cover

• What sepsis is and why early action matters
• Infection, deterioration, and common risk factors
• Recognising red flag symptoms in adults and children
• Sepsis in reception and telephone contact settings
• The role of non-clinical staff in escalation
• Introduction to the Sepsis 6 bundle
• SBAR communication in general practice
• Case scenarios and real-world discussion
• Documentation, escalation, and safety-netting principles

Key Benefits of Attending

After attending this course, staff will feel more confident in:

• • Recognising when a patient may be seriously unwell
  • Escalating concerns quickly and appropriately
  • Communicating concerns clearly to clinicians
  • Understanding their responsibilities in the practice safety pathway
  • Supporting safer patient care in busy frontline settings

Book your place

If your reception and admin teams are the first point of contact for patients in primary care, this course offers essential training in sepsis awareness, red flag recognition, and safe escalation. Equip your staff with the knowledge and confidence to act promptly and support better patient outcomes.

Book your place today to strengthen sepsis awareness in your practice.