Telephone Triage and Consultation Skills 15 April 2026

Date: 15 April 2026
Time: 09:00 – 15:00 (UK Time)
Format: Live Webinar
CPD Hours: 6 (Participatory)

This interactive, full-day webinar provides healthcare professionals with the essential knowledge and practical skills required to conduct safe, effective telephone triage in healthcare settings. Through live lectures, case-based discussions, and group discussion delegates will gain confidence in assessing patients remotely, recognising risk, and making safe clinical decisions.

 Learning Modules

Foundations of Telephone Triage

• The role and importance of telephone triage in  healthcare

• Developing effective communication and consultation skills

• Overcoming the challenges of remote assessments

• Using structured questioning techniques to gather accurate information

 Clinical Risk Management

• Recognising red flags and serious symptoms during triage

• Escalation protocols: when and how to refer safely

• Managing uncertainty: when a face-to-face review is essential

• Electronic Prescribing

Case-Based Discussions

• Interactive case studies of common presentations (chest pain, abdominal pain, fever in children)

• Safety-netting: providing clear communication to reduce patient anxiety and risk

 Managing Complex and Difficult Calls

• Handling vague or ambiguous symptoms

• Communicating with emotional, angry, or distressed callers

• Supporting patients with mental health concerns

• Recognising and overcoming cultural or language barriers

 What’s Included

• Live, expert-led lectures

• Real-world case studies

• Group discussions in breakout rooms

• Access to additional resources and downloadable handouts after the session

Reviews

“A very informative session, with a knowledgeable and engaging speaker.”